ARMA Group Holdings Pty Ltd (ARMA) – www.arma.com.au

ARMA is a leading provider of debt resolution services in Australia. Our clients include 75 councils plus big four banks, utility providers, insurers, state-owned enterprises, and small businesses.

Our goal is to provide councils and their ratepayers with a better way to resolve outstanding rates. From white-labelled receivables management solutions through to third-party collections we offer a full life-cycle approach - including award winning AI driven digital communications, streamlined customer payment portals, skilled ratepayer relationship managers, payment plan management and hardship support. Extensive legal services are provided through Oakbridge Lawyers, our wholly owned solicitors firm.

Our merger with award-winning Fintech Credit Clear Limited and their associated collection agency Credit Solutions in February 2022, brought together over 200 years collective senior management experience within local government collections. We understand Council challenges and the need to collect rates with an increased focus on hardship and regulatory guidelines.

By introducing new AI driven technologies designed to increase ratepayer engagement and improve recoveries - and supporting that with a highly skilled local government collections team - we can improve cashflow for council whilst managing the most vulnerable customers and those experiencing financial hardship in an empathetic, respectful, compliant, and positive manner.